1
Emmanuel Michael -
a year ago
Booking experience - reservation confirmation did not include period booked, type of room nor initial deposit paid. After complaining a second confirmation email was forwarded with just payment made and no details about the room booked.
Arrival experience - Front desk could not trace my booking until after a while, and call to a senior manager of the place. It seems they do not have a system to track arrivals for the day.
Check-in experience - Room wasn't ready. Waited a bit for room to be made ready.
Room experience - bedsheet was stained. This is unacceptable especially in this COVID-19 times. I had to request a replacement, which was promptly brought. However, the sheets were not crisply ironed. One of the room lights was dead, and not replaced even on day 3 of my stay. No complimentary bottle of water in the room.
Bathroom experience - no soap holder, no body lotion, no shampoo. The only bar soap provided was one you will find in a low class cheap hotel. Towels were old and not crispy white due to usage. They are due for change.
Breakfast experience - an order of a simple noodles and omelette took over 45 minutes and was not delivered.
Complaint experience - Calls were made to my room by one who claimed to be the manager when I was asleep and was extremely rude to my spouse. Not an acceptable behaviour from a hospitality staff let alone a manager.
General experience - mosquitoes could not allow me have my peace early hours of the morning.
What is good about the place - a boutique hotel with a beautiful reception, nice swimming pool area, cutely dressed restaurant space. The experience damaged the beauty of the place.
Recommendation - the employees should be trained in hospitality management as the way they handle things clearly shows that more training is required.
