Echolab Radiology & Laboratory Services, Garki

3 Erhimesioja - 5 days ago

Nice looking place. Seems organized. I left there quite disappointed and quite sad.

First, the phone never got answered all the times I called. When I got to the front office, I was directed to make payment and head to another reception.

Wait hour was pretty long but would have been worth it if...

I met with the male medical provider in a cozy office and was directed to take off my clothes for my examination. Time was 6pm.

I asked if I could request for a chaperone and he said I could go ahead. So I told him I wanted one. With a smirk on his face, he said I should go and get one.

In any case, I said I didn't come with anyone and didn't feel comfortable taking off my clothes there alone with him. Went to front office and requested for a chaperone and was told no one was available and to return the following day. Problem is, I traveled quite a distance to their lab.

I asked what the refund policy was and was told to return next day to process a refund. I'll be requesting that refund. It's unfortunate but I guess the hype isn't really worth the quality of service there.

Overall: Very poor customer service and quite nonchalant medical providers. I should have checked their reviews but trusted that my referring hospital would not send me to a below-par lab.

Edited to add: I got a call back and Ms. Bukky was quite apologetic on behalf of her team. I loved that she understood my grudge and admitted that my feelings were valid. I do think there is so much more room for improvement. My refund has also been processed. I wish EchoLab well and suggest a full training for their staff.

1 Tosin Harold Akingbemisilu - 2 months ago

This is the worst lab service I have ever received. Apart from the fact that I had to wait for so long before doing a test, my result was not even ready 2 days after I was told to collect it. Due to my busy schedule, I came back 2 days later to collect my result, only to be told it wasn't ready or has not been entered into the system. This is terrible! I had to wait a longer period again to collect result that should have been ready 2 days prior. What if I had come the day you told me to, probably I would have slept there waiting for result till the next morning? You need to do more to improve on your services and reduce customer waiting time by all means. The more people you have flocking in, the more reason you need to do better. If you know you are overwhelmed, hire more staff to carry out tasks efficiently. It is uncalled for to keep customers waiting unnecessarily.

1 Funkie Tafaddal - 2 months ago

Poor services, slow pace of staff, lomg waiting hours to get tested and even longer hours for results. The crowd is beyond what they can manage. If you have an emergency pls don't bother using eco lab. Results are not interpreted until after 24 hrs. Most of their staff are rude and unprofessional. My experience here is not nice at all.

4 JessyO - 2 years ago

Good lab. Did some scans here. The staff was professional and kind. The environment is clean. There is a parking space and a security man at the gate. Their price rates are affordable too. I will be visiting again next time.

4 Abdullah Thani - 3 years ago

Diagnostic center is on point, amazing, staff are professional and helpful, machines and equipment are of good standard and procedures are on par with international best practices, amazingly it's also very affordable especially in comparison to the competition however it is almost always crowded so make sure to go early if you don't want to end up waiting an hour or two

1 Nawal Yahya - 3 weeks ago

Rude staffs, poor service, long awaiting time for result for over 2hours i asked for explanation that it’s network issue
I dnt know which type of network they’re using.. I don’t recommend this place please

2 Ideal Zenox - 9 months ago

The EchoScan by area 11, on Otukpo Street has this very rude guy who works at the front desk. The last time i was here, he had a clash with someone and the man tore his working sheet apparently because he was responding rude to him. Yesterday I came here by barely 6:20pm to do a scan as they now have an extended working hour. Firstly, Oga didn't respond to my greetings, asked what i wanted doing, i said i needed to do a scan. He said to go and come back tomorrow. I asked why? He said there was a patient being scanned. Just one patient and u need me to go nd come back. I asked when they close, if it wasn't 8.pm. Uncle said they do not close by 8,that they close at 7. I wasn't ready to argue,so I just left. Point is, this guy is very rude and doesn't know how to talk. Even if u close at 7,there's a more responsible and polite way to talk to a customer. Lastly if EchoScan closes at 7pm,why tell everyone it's 8pm?