Lagoon Hospitals, Ikoyi

5 Aina Olubisi - a month ago

I had a very nice experience at Lagoon, Ikoyi today Saturday Sept 10. Arrived the reception 9:25am with about 9 people waiting at the front desk with 3 front desk officers. Within few minutes of standing a lady probably the head of the customer services approached 2 of us standing and took us to another counter.
.....I was out of the hospital in less than 1 hour. Completed Vital, ECG and saw a cardiologist and got booked to return in 3 months for review. Bravo Lagoon, Ikoyi

5 Ocuville Eye Center - a month ago

It's a wonderful place to get well if you are medically challenged. They have a wonderful team of varying specialties.
Our interactions with the nurses was excellent as we had a pleasant experience with about 85% of them.
They need to work on zapping flies and mosquitoes though. We were scared of getting malaria while on admission.
The maintenance team needs to work on their response time to complaints. The wash hand basin wasn't working in our room and remained like that throughout our stay even after several reminders.
The security team was helpful. All in all it was a great experience.

5 Temitope “Tajmao” Omamegbe - 4 months ago

Quick service, polite staff, fairly adequate parking and good doctors.not had any emergency but I know they have ambulance service and are swift to attend to patients. There are some instances of mixups as per appointments but these are quickly cleared up. So far so good..

3 Harold “The H.O.D” Uku - a month ago

I was actually going to rate Lagoon Hospital, Ikoyi 4-5 stars but I’m constrained to give 2 stars.

Visited the facility on 15 August, 2022 for check up. The hospital is neat, no doubt. It was the first time I was going to use my HMO and registration was quite quick.

The front desk officers need some retraining. I read someone’s review where they said the front desk officers feel they’re doing you a favour. That’s very correct. I needed a pen from one of them and she just threw the pen to me with so much disdain. I heard several clients come to shout at the front desk officers or the nurses before they were attended to. Fortunately for me, I didn’t have to raise my voice. Moreover, I wasn’t in the mood for trouble so I let the disrespectful attitude slide.

The nurses who took my vitals were good. The doctor I saw (Dr Dasa) was also very nice and took his time to explain things to me. The laboratory staff were polite and fast in taking my blood samples.

The pharmacy took a while to give me my medication but they were okay.

The most annoying part is that I have been waiting to receive a copy of the test results for more than 24 hours now. I’ve called severally without any response. I can’t understand why it has to take so long to send results of tests that have already been carried out. The longer it takes to get the results the less confidence I’ll have in same. And I have read several people complain about this same delay in sending results to patients.

Lagoon Hospital, please send me my test results for the Full Blood Count (FBC), C-Reactive Protein (CRP) and Malaria Parasite (MP) tests.

PS
Update to my review: I received a call from a staff of the facility on 16 August, 2022 and she followed up with the team responsible for sending the results. And the results were sent same day. Therefore, I have now increased my rating.

5 Joy Moses - 2 months ago

I love their services, I don't what other people are saying but I know this hospital is the best, the staffs are friendly and caring, their competent in all ramifications,. God used this hospital to safe my life and their good in what they do thank you.

4 Daisy D - a month ago

Good service, Neat environment, great doctors

1 Chris Oniwo - 7 months ago

My experience at lagoon hospital is nothing but a very terrible one, zero customer care In terms of emotional intelligence, very unprofessional conduct, the nurses are very rude they give you an attitude for no reason, time wasting is key as they keep you waiting with next to no communication , I can never advice anyone to go there for anything. You pay for a service you get treated like you are begging them to do their jobs. Horrible experience. From my personal experience once your staff have such bad attitude it shows they are not trained properly the organization has failed to set a standard. The staff are depressed and it shows in the manner which they relate to customers and carry out their responsibility, for a established that offers care it’s very surprising.